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Carta de reclamación inicial gratuita

Utilice el formulario de reclamación propio de la compañía aérea si dispone de uno. Si no es así, o si prefiere un registro escrito, rellene esta carta y envíela usted mismo.

Utilice el verificador para obtener su importe y plazo.
Sustituya cada parte [entre corchetes]. Elimine las opciones que no procedan.
Envíela por correo electrónico o a la dirección de reclamaciones de la compañía aérea y conserve una copia.

Carta de reclamación inicial

[Your full name]
[Your address]
[Your email]

[Airline name]
[Airline customer relations address or claim reference]

[Date]

Subject: Compensation claim, flight [flight number] on [scheduled date], booking [booking reference]

Dear Sir or Madam,

I was a passenger on flight [flight number] from [departure airport] to [final destination] on [date], booking reference [booking reference].

{Keep one of the three paragraphs below and delete the others.}

[Delay:] The flight was delayed. I was scheduled to arrive at [scheduled arrival time] and arrived at [actual arrival time, when the doors opened], [number] hours and [number] minutes late.

[Cancellation:] The flight was cancelled. I was told on [date you were told], [number] days before the scheduled departure. {The airline offered a replacement flight that left at [time] and arrived at [time], [number] hours and [number] minutes after my original scheduled arrival. | I was not offered a replacement flight. | I took a refund instead of travelling.}

[Denied boarding:] I was denied boarding against my will. I had a confirmed booking, valid travel documents, and checked in and presented myself at the gate on time. I did not volunteer to give up my seat. {I was rerouted and arrived at [time], [number] hours and [number] minutes late. | I was not rerouted.}

Under [Regulation (EC) No 261/2004 / UK Regulation 261/2004 (UK261) / the Air Passenger Protection Regulations SOR/2019-150], I am entitled to compensation of [amount] per passenger for [number] passengers, a total of [total].

[If the airline gave a reason:] I was told the disruption was caused by [reason]. Please provide details if you consider it an extraordinary circumstance (or, for Canada, outside your control or required for safety), including the evidence you rely on.

Please pay [total] by bank transfer to:
Account name: [name]
[IBAN / sort code and account number]

[Optional: I also claim [amount] for meals and accommodation during the delay. Receipts attached.]

{Keep the line for the rules you are claiming under.}
[UK261:] Please send me your final response within 8 weeks. If you do not, or if you refuse, I will refer my complaint to your approved dispute resolution scheme or the Civil Aviation Authority.
[EU261:] Please reply within 30 days. If you do not, or if you refuse, I will refer my complaint to the national enforcement body and, if necessary, to court.
[APPR:] Under section 19(4) of the APPR, please pay the compensation or explain why it is not owed within 30 days of this request.

Yours faithfully,
[Your name]

Attached: booking confirmation, boarding pass, [receipts], [photos of departure board or delay messages]

Lista de comprobación de pruebas

Confirmación de reserva que muestre la referencia de la reserva y el nombre de cada pasajero.
Tarjetas de embarque, o el número de billete electrónico si no tiene tarjeta de embarque.
Los correos electrónicos, mensajes de texto o mensajes de la aplicación de la compañía aérea sobre el retraso, cancelación o nueva reserva, con sus fechas. Prueban cuándo se le informó.
Su hora de llegada real: una foto del panel de llegadas, una foto con marca de tiempo en la puerta de embarque o el propio mensaje de la compañía aérea.
Cualquier motivo dado por la compañía aérea, anotado con la hora y el miembro del personal o canal.
Recibos de comidas, hotel, transporte y llamadas, desglosados.
Si se le denegó el embarque: cualquier documento que demuestre que realizó la facturación a tiempo y estaba en la puerta.
Sus datos bancarios para el pago.

¿Lo envía usted mismo y se queda el 100 % de cualquier compensación? ¿Ha recibido una negativa? El panel de reclamaciones de My Flight Money realiza un seguimiento de sus plazos y contiene una carta de réplica para cada motivo común de rechazo y los pasos de escalamiento.

Última actualización: 2026-10-16