机器翻译，仅供参考。如有任何差异，以英文版本为准。

免费首次索赔信

如果航空公司有自己的索赔表格，请使用该表格。如果没有，或者如果您更喜欢书面记录，请填写此信函并自行发送。

运行查询工具以获取您的金额和期限。
替换所有[括号中的]部分。删除不适用的选项。
通过航空公司的电子邮件或索赔地址发送并保留副本。

首次索赔信

[Your full name]
[Your address]
[Your email]

[Airline name]
[Airline customer relations address or claim reference]

[Date]

Subject: Compensation claim, flight [flight number] on [scheduled date], booking [booking reference]

Dear Sir or Madam,

I was a passenger on flight [flight number] from [departure airport] to [final destination] on [date], booking reference [booking reference].

{Keep one of the three paragraphs below and delete the others.}

[Delay:] The flight was delayed. I was scheduled to arrive at [scheduled arrival time] and arrived at [actual arrival time, when the doors opened], [number] hours and [number] minutes late.

[Cancellation:] The flight was cancelled. I was told on [date you were told], [number] days before the scheduled departure. {The airline offered a replacement flight that left at [time] and arrived at [time], [number] hours and [number] minutes after my original scheduled arrival. | I was not offered a replacement flight. | I took a refund instead of travelling.}

[Denied boarding:] I was denied boarding against my will. I had a confirmed booking, valid travel documents, and checked in and presented myself at the gate on time. I did not volunteer to give up my seat. {I was rerouted and arrived at [time], [number] hours and [number] minutes late. | I was not rerouted.}

Under [Regulation (EC) No 261/2004 / UK Regulation 261/2004 (UK261) / the Air Passenger Protection Regulations SOR/2019-150], I am entitled to compensation of [amount] per passenger for [number] passengers, a total of [total].

[If the airline gave a reason:] I was told the disruption was caused by [reason]. Please provide details if you consider it an extraordinary circumstance (or, for Canada, outside your control or required for safety), including the evidence you rely on.

Please pay [total] by bank transfer to:
Account name: [name]
[IBAN / sort code and account number]

[Optional: I also claim [amount] for meals and accommodation during the delay. Receipts attached.]

{Keep the line for the rules you are claiming under.}
[UK261:] Please send me your final response within 8 weeks. If you do not, or if you refuse, I will refer my complaint to your approved dispute resolution scheme or the Civil Aviation Authority.
[EU261:] Please reply within 30 days. If you do not, or if you refuse, I will refer my complaint to the national enforcement body and, if necessary, to court.
[APPR:] Under section 19(4) of the APPR, please pay the compensation or explain why it is not owed within 30 days of this request.

Yours faithfully,
[Your name]

Attached: booking confirmation, boarding pass, [receipts], [photos of departure board or delay messages]

证据核对清单

显示预订参考号和每位乘客姓名的预订确认单。
登机牌，如果您没有登机牌，则提供电子客票号。
航空公司关于延误、取消或改签的电子邮件、短信或应用消息，以及其日期。这些可以证明您是何时被告知的。
您的实际到达时间：到达显示屏的照片、登机口带时间戳的照片，或航空公司自己的消息。
航空公司给出的任何理由，并记录下时间、工作人员或渠道。
餐食、酒店、交通和电话费用的收据，需列明明细。
如果您被拒绝登机：任何能证明您按时办理登机手续并已到达登机口的证据。
用于付款的您的银行账户信息。

您自己发送信件并保留 100% 的赔偿金。被拒绝了？My Flight Money 索赔仪表板会跟踪您的截止日期，并针对每个常见的拒绝理由提供反驳信以及升级步骤。

最后更新： 2026-10-16